ELEVOR FLOW FIELD NOTE
AI receptionist architecture beyond the demo
Identity, transfer, booking, failure recovery, and audit logs.
Identity and disclosure
The caller should know what kind of system answered and how to reach a person.
Booking is a state transition
Availability, eligibility, timezone, duration, confirmation, and cancellation rules must agree across systems.
Transfer failure is part of the product
Unavailable staff, disconnected calls, ambiguous intent, and emergencies require designed recovery.