ELEVOR FLOW FIELD NOTE
How to baseline automation ROI without guessing
Measure time, coverage, latency, rework, and conversion events before claiming lift.
Define the unit of work
Choose the event being improved: inquiry, qualified lead, appointment, completed task, or another observable state.
Measure the before window
Record volume, latency, coverage, rework, exceptions, and labor using a comparable operating period.
Disclose what changed
Seasonality, channel mix, staffing, pricing, and campaign changes can distort the result and must be separated.