ELEVOR FLOW FIELD NOTE
CRM follow-up architecture: state before sequence
Why useful follow-up starts with lifecycle state, ownership, consent, and exit conditions.
State comes before sequence
A contact must have an explicit lifecycle state before the system can choose an appropriate message.
Ownership changes the message
Sales, operations, and support need different next actions even when the contact record looks similar.
Every sequence needs an exit
Reply, opt-out, disqualification, booking, and manual intervention must stop or redirect automation.