ELEVOR FLOW FIELD NOTE
Missed-call recovery without generic text blasts
Build a fast response that respects context, consent, urgency, and human handoff.
Preserve the reason for the call
Recovery should include service context, urgency, location, and prior relationship when those facts are available.
Respect consent and channel rules
A missed call does not automatically authorize every follow-up channel or message.
Hand off the reply
The system must assign a person, response window, and next state when the customer answers.