Service area and urgency decide value
A leaking pipe inside the service radius needs a different path from a future estimate outside it.
ROUTING RULEINDUSTRY FIELD DOCUMENT / Home Services
Automation architecture for home services.
Answer urgent demand, route by service area, and keep estimates moving.
Demand crosses channels
Calls, forms, messages, and platform events create separate queues.
HUMAN GATEExceptions consume the team
Routine and judgment-heavy work arrive in the same queue.
ROUTING RULESIGNAL ROUTE
Keep context attached as responsibility changes.
- 01
CAPTURE
Normalize inbound signals without losing source context.
- 02
DISPATCH FIT
Resolve trade, location, urgency, and current capacity before offering the next action.
- 03
ROUTE
Set the owner, response window, and escalation branch.
- 04
REVIEW
Keep exceptions and consequential decisions visible to a person.